Transform Conversations Into
Enterprise Intelligence
Zudu VoiceOS goes beyond automation. Every interaction becomes a data-rich event, powering
insights that improve performance, cut costs, and strengthen customer experience.
Performance & ROI Tracking
Cost Transparency
Clear visibility into STT, TTS, and LLM usage and per-minute breakdowns.
AI vs Human Benchmarking
Compare agent performance on handling time, escalation rate, and resolution speed.
Customer Experience KPIs
Auto-generated CSAT and NPS scores from conversation analysis.
Real-Time Intelligence
Enterprise-Grade Analytics
Actionable Insights
Intent & Trend Detection
Spot recurring queries and service gaps for faster optimization.
Knowledge Gaps
Identify where agents pause or escalate, highlighting training and content needs.
Domain-Specific Dashboards
Tailored reporting for BPO, BFSI, Healthcare, Retail, and other industries.
Enterprise-Grade Security
Protect sensitive data with end-to-end encryption and SOC 2 compliance.
Deeper Insights
Hear beyond the resume. See soft skills, not just keywords.
No Bias
Consistent, fair, and explainable scoring—compliant with new AI hiring laws.
The Zudu AI Advantage
With Analytics & Insights, Zudu VoiceOS turns customer conversations into strategic intelligence. Enterprises can:
Cut operational costs by up to 50%
Spot inefficiencies before they scale
Measure ROI on AI adoption with clarity
Boost customer satisfaction
