AI Voice Agent for BPO & Call Centers
Enterprise-grade AI voice agent that augments your BPO operations with intelligent automation, handles overflow calls,
and scales agent capacity 24/7 with CCaaS, CRM & Workforce Management integrations. From $0.08/min.
97% Calls answered <300ms Response time 48h Go live
Enterprise
Grade
SOC 2
Type II
99.99%
Uptime
80+
Languages
Dedicated
Support
Agent Attrition & Rising Costs Are Squeezing Margins
BPOs face relentless pressure from agent turnover, training costs, and client demands for 24/7 coverage at lower per-seat prices.
38%
Annual Agent Attrition Rate
BPOs lose over a third of agents yearly. Each replacement costs $5K–$12K in recruiting, training, and ramp-up time.
$5K–$12K per agent replacement
45%
Calls Are Routine & Automatable
Nearly half of inbound calls are repetitive — balance checks, status updates, FAQs. AI handles these at 1/10th the cost.
$0.08/min vs. $0.80/min per agent
24/7
Client Demands Are Increasing
Clients demand round-the-clock coverage but won't pay night shift premiums. AI provides 24/7 capacity at flat per-minute rates.
Night shift costs 40% more per agent
Augment Your BPO Operations with AI in 48 Hours
Layer Zudu AI onto your existing operations. No infrastructure changes needed.
Connect Your Contact Center
Integrate via SIP trunk with Genesys, Five9, NICE, Avaya, or any CCaaS platform. AI handles overflow and after-hours.
15 minutesIntegrate Client Systems
Connect client CRMs, ticketing systems, and knowledge bases for real-time data access during AI-handled calls.
1–2 hoursConfigure Per-Client Workflows
Set up client-specific scripts, SLAs, compliance rules, and escalation paths with our no-code builder.
2–4 hoursGo Live & Optimize
Activate AI agents alongside your human team. Monitor via real-time dashboards with client-specific reporting.
OngoingBuilt for BPO & Call Centers, Not Retrofitted
Unlike generic AI, Zudu AI is built for BPO operations — understanding multi-client environments, SLA management, and workforce augmentation.
Overflow & After-Hours Handling
AI absorbs call spikes and after-hours volume without overtime costs. Maintains SLAs during peaks.
- Peak overflow handling
- After-hours coverage
- SLA maintenance
- Queue management
- Callback scheduling
Tier 1 Call Automation
Automate routine inquiries — balance checks, status updates, FAQs — at a fraction of agent cost.
- Account inquiries
- Status updates
- FAQ handling
- Password resets
- Basic troubleshooting
Outbound Campaign Automation
AI runs collections, surveys, notifications, and appointment reminders at scale with personalized conversations.
- Collections campaigns
- Customer surveys
- Appointment reminders
- Notification calls
- Lead qualification
Quality & Compliance Monitoring
Every AI call follows scripts perfectly with 100% compliance — no deviations, no missed disclosures.
- 100% script adherence
- Mandatory disclosures
- Call recording
- Quality scoring
- Compliance reporting
Multi-Client Management
Manage multiple client accounts with isolated workflows, branding, and reporting from a single platform.
- Client-specific workflows
- Branded experiences
- Isolated data
- Per-client SLA tracking
- White-label reporting
Enterprise Security
SOC 2 Type II, PCI-DSS, HIPAA, and GDPR compliant. Meets the security requirements of any client vertical.
- SOC 2 Type II
- PCI-DSS compliant
- HIPAA ready
- GDPR compliant
- Multi-tenant security
Quantified Outcomes for BPO & Call Centers
BPOs using AI voice agents report improvements in margin, capacity, and client satisfaction.
97%
SLA Compliance
AI maintains service levels during peaks that would normally require emergency staffing.
62%
Cost Reduction on Tier 1 Calls
Automate routine calls at $0.08/min versus $0.50–$0.80/min per agent.
3x
Capacity Without Hiring
Triple your call handling capacity without recruiting, training, or managing additional agents.
Zero
Agent Attrition Impact
AI agents never quit, call in sick, or need retraining. Consistent performance 24/7/365.
Connects to Your Contact Center Stack
Zudu AI integrates with Genesys, Five9, NICE, and every major CCaaS and CRM platform.
Genesys
CCaaS
Five9
CCaaS
NICE
CCaaS
Avaya
Contact Center
Salesforce
CRM
Zendesk
Ticketing
Verint
WFM
ServiceNow
ITSM
What AI Handles in Your BPO Operation
From overflow to outbound — every call type your BPO runs, augmented by AI.
Overflow & Peak Handling
AI absorbs call spikes without overtime, maintaining SLAs during volume surges.
“I'm calling about my account balance. I've been waiting for 10 minutes.”
After-Hours Coverage
Full 24/7 service without night shift staffing. AI handles calls with the same quality as daytime agents.
“I know you're closed, but I need to check on my order status urgently.”
Outbound Collections
AI runs collections campaigns at scale — calling thousands simultaneously with personalized conversations.
“Your payment of $245 was due on March 15. Shall I send a payment link?”
Customer Surveys
Post-interaction surveys and NPS collection with conversational AI — achieving 3x higher response rates.
“Thank you for your recent service call. On a scale of 1-10, how satisfied were you?”
Lead Qualification
AI screens inbound leads, asks qualification questions, and routes hot leads to sales agents.
“I'm interested in your enterprise plan. We have about 200 employees.”
Appointment Scheduling
Book, confirm, and manage appointments for your clients' businesses.
“I'd like to schedule an appointment for next Tuesday morning if possible.”
AI Augmentation vs. Hiring More Agents vs. Offshore Expansion
See how AI augmentation compares to traditional BPO scaling strategies.
| Feature | Zudu AI | Hire More Agents | Offshore Expansion |
|---|---|---|---|
| 24/7 Availability | ✓ Always on | Night shift premium | Timezone challenges |
| Ramp-Up Time | ✓ 48 hours | 4–8 weeks per batch | 3–6 months |
| Cost Per Call | $0.08–$0.15/min | $0.40–$0.80/min | $0.20–$0.50/min |
| Attrition Risk | ✓ Zero | 30–40% annually | 25–35% annually |
| Script Compliance | ✓ 100% | 85–95% | 80–90% |
| Scalability | ✓ Instant | Linear with hiring | Facility-dependent |
| Client Isolation | ✓ Built-in | Process-dependent | Physical separation |
| Setup Time | 48 hours | 4–12 weeks | 3–6 months |
Real Impact, Real Numbers
Mid-Size BPO — 800 Seats, 12 Enterprise Clients
Layered Zudu AI onto existing operations. Results over 90 days.
SLA Compliance
99.2%
↑ from 87%
Margin Improvement
18%
↑ on Tier 1 calls
Capacity Added
3x
without hiring
Client CSAT
4.6/5
↑ from 4.0/5
Frequently Asked Questions
Stop Losing Margin to Agent Attrition
Augment your BPO with AI today. Handle more calls, cut costs,
and deliver 24/7 service without hiring.